Showing posts with label night shifts. Show all posts
Showing posts with label night shifts. Show all posts

Monday, December 1, 2008

The Z.O.P.

So it has happened. Almost that is.Became a direct victim of the credit crunch. Even as I type this out, a meeting is progressing at 8.30am CST (8.00 pm IST) announcing the bad news to the offshore team mates.
Starting January 2009 year, we will proceed towards a ZERO ONSITE POLICY. (Z.O.P.)
What it means is that they wont have people located at client side at all. Every single thing will be 100% offshored.
This happened after the management decided to pay a visit to our call centre wing. And suddenly realised they dont have onsite personnel at all, and were functioning just fine. In multiple shifts, across all timezones, including a couple of overlapping night shifts.
"Aahhaa!!" said they... and out came the calculators.
"Analysing our current relationship with the customer , it has come to our notice there are some gaps in value proposition we offer them.." , a bespectacled man must have droned to an audience of bean counters.
"For every resource we bring back , it will result in a saving of 75% , and if a corresponding resource at offshore is given 1.2% over and above our current investment in resource , it would result in the nett savings of over 5.97823 %.. " , all very exciting figures, if you are an MBA in power , like the above gnome eyed fellow.

The management must be terribly excited. "What a fantastic idea!!!" , they must be thinking.

What would be implied though that we can subject the software guys to fantastic amounts of misery , and convince the customer that there is value in that . So that fat cats like us can continue to get fatter.